Responsible Gambling

At Villaspin we take responsible gambling seriously. We want players to enjoy themselves while keeping play safe and under control. This page explains the practical steps we offer to help you stay in control, the signals that may indicate a problem, and where to get professional support.

Our player protection principles

We promote responsible play by making controls available, carrying out age and identity checks, and offering clear information about account activity. We support customers who ask for limits or time out and we provide links to independent support services for anyone who needs extra help.

Activity-control tools

You can manage your account activity with a range of tools from your profile or the help centre. These include:

Deposit and loss limits

Set daily, weekly or monthly deposit limits to keep spending predictable. You can also apply loss limits to control how much you can lose over a defined period. Limits can be increased or reduced, but increases usually take effect after a cooling-off period.

Time limits and session controls

Use session reminders and timeout options to limit how long you play in a single session. We offer short breaks and longer cool-off periods so you can step away when you need to.

Self-exclusion

If you need a longer break, you can self-exclude from your account for a chosen period or permanently. When you self-exclude, we will suspend access to your account and, where possible, stop marketing contact for the duration you choose. To request self-exclusion, use your account settings or contact support.

Deposit and withdrawal considerations

Limits on deposits and withdrawals are available to help you manage funds. You can set your own deposit caps and request a reduction at any time. Withdrawal times and requirements may vary, and identity checks may be required before funds are released.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, neglecting other responsibilities, or feeling anxious about gambling. If you notice these changes in yourself or someone close to you, consider using limits or seeking support.

Practical tips for staying in control

Set a budget before you play, use deposit and session limits, avoid gambling when stressed or under the influence, and review your account activity regularly. Tell a friend or family member if you are worried, and make use of the tools available in your account.

Professional help and support organisations

If you need confidential advice, organisations such as GamCare and GambleAware offer free support and guidance in the UK. If you prefer, contact our support team and we will explain the options and help you access independent services.

If you have questions about the tools or need assistance with an account action, Villa Spin support is available to guide you through the available options and next steps.