Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Villaspin. We take your privacy seriously and set out here what data we collect, why we process it and how you can exercise your rights. Please read this page carefully before using our services.
Types of data we collect
We collect a range of information to operate accounts, process payments and keep activity secure. This includes personal data you give us directly, technical data from your device and transactional data about your play and payments.
Personal data
Personal data covers details you provide when registering or verifying your account, such as name, date of birth, contact details, proof of identity and address. We also collect information needed for identity checks and anti-fraud screening.
Technical data
Technical data includes IP address, device type, browser details, operating system and log information. We use this data to provide the service, maintain performance and protect accounts from unauthorised access.
Transactional data
Transactional data covers deposits, withdrawals, wagers, bonuses, game history and any communications with our support team. We record this information to administer accounts, comply with obligations and investigate disputes.
How we use your information
We use personal and technical data to create and manage accounts, process payments, carry out identity verification, prevent fraud and gambling harm, and provide customer support. We also use aggregated or anonymised data for service monitoring, analytics and to improve site functionality.
Data protection practices
We store your information on secure servers and use industry-standard encryption for data in transit and at rest. Access to personal data is limited to staff and third-party providers with a legitimate need. We implement reasonable technical and organisational measures to protect data from unauthorised access, loss or misuse.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support logins, analyse site usage and deliver relevant content. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality. More detailed cookie settings are available in your account area.
Information sharing and third parties
We may share data with trusted third parties where necessary to provide the service, for example payment processors, identity verification providers, customer support platforms, and analytics partners. We may also disclose information to comply with legal obligations, prevent fraud or protect our rights.
User rights
You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain types of processing. You may also request a copy of your transactional data. To exercise these rights, contact us using the details below. We will respond within a reasonable time and confirm any action taken.
Access, correction and deletion
To update or correct information in your account, sign in and edit your profile where possible, or contact support. If you request account closure or data deletion, we will close your account and retain any necessary records for legal, regulatory or fraud prevention purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes we will notify you via the site or email. Continued use of Villa Spin after changes indicates acceptance of the updated policy.
If you have questions or wish to exercise your rights, contact [email protected].